Shipping & Delivery
We can proudly say that our quality standards are exceptional and that our pieces are made with care and attention. Our custom orders take 10-12 weeks to produce and be delivered to our warehouses.
At Retro Modern Home our top priority is customer satisfaction and we truly are committed to working with our shipping and delivery partners to uphold our shipping standards. There can be, however, unexpected delivery interruptions that can cause delays. When such an event occurs our team is here and ready to support. We kindly ask that upon arrival of your package that you inspect it and document any damages. If this is, unfortunately, the case then please reach out to us at firstname.lastname@example.org with your order number and we will gladly assist you.
TIMELINES: Once your delivery is received at our Vancouver warehouse, you will be notified with an email and tracking number from our partner day & Ross and can expect your package be delivered within 5-7 business days.
For orders under $5000:
- $299 for curb-side delivery - your order will be delivered to your curb and you will need to bring it inside and dispose of the box and wrapping.
For orders over $5000 we offer FREE SHIPPING.
We ask that you please check your package/parcel for damages upon receipt. In order to be certain there are no damages, we encourage that you open your package while the delivery driver is still on location. If you do see damages then it is critical that you take a photo of the damaged box and item and then report the damage on the Bill of Lading or to reject the shipment completely depending on the amount of damage. If this occurs, please contact us immediately at email@example.com and we will assist you. However, if the above actions were not taken then we will not be responsible for any damages.